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Last modified by Agnease on 2026/05/25 16:06
From version 2.1
edited by Agnease
on 2026/05/22 06:03
Change comment: There is no comment for this version
To version 8.3
edited by Agnease
on 2026/05/25 16:06
Change comment: There is no comment for this version

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1 -XWiki Support and Maintenance | Stable Production XWiki Platforms
1 +XWiki Support and Maintenance
Content
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1 1  {{velocity}}
2 2  #set ($discard = $xwiki.ssx.use('PublicWebSite.WebHome'))
3 3  {{html clean="false"}}
4 -
5 5   ## PAGE HEADER
6 - <section class="hero hero-centered service-hero" aria-labelledby="hero-title">
5 + <section class="hero hero-centered" aria-labelledby="hero-title">
7 7   <div class="container hero-inner">
8 8   <div class="hero-kicker">
9 9   <i class="fa fa-life-ring" aria-hidden="true"></i>
10 10   XWiki maintenance and support
11 11   </div>
12 -
13 13   <h1 id="hero-title">Reliable XWiki support for production environments</h1>
14 -
15 15   <p class="lead">
16 - Keep your XWiki instance stable, secure and maintainable with ongoing technical support,
17 - troubleshooting and planned maintenance.
13 + Keep your XWiki instance stable, secure and maintainable with troubleshooting,
14 + planned maintenance, upgrade planning and ongoing technical support.
18 18   </p>
19 -
20 - <p class="hero-support">
21 - We help organizations operate XWiki with confidence by reviewing issues, maintaining the platform,
22 - planning upgrades, resolving incidents and keeping business-critical features working over time.
23 - </p>
24 -
25 25   <div class="hero-actions">
26 26   <a class="btn btn-primary" href="$xwiki.getURL('contact.WebHome')">Request support</a>
27 27   <a class="btn btn-secondary" href="#support-process">See the support approach</a>
... ... @@ -28,299 +28,233 @@
28 28   </div>
29 29   </div>
30 30   </section>
31 -
32 32   ## WHY SUPPORT MATTERS
23 + #set ($supportReasonItems = [{
24 + 'title': 'Keep the platform healthy',
25 + 'icon': 'heartbeat',
26 + 'content': 'Regular maintenance helps identify issues before they become disruptive incidents.',
27 + 'items': [
28 + 'Version and extension checks',
29 + 'Log and error review',
30 + 'Configuration improvements'
31 + ]
32 + },{
33 + 'title': 'Reduce operational risk',
34 + 'icon': 'shield',
35 + 'content': 'Support is not only about fixing problems. It is also about making sure the instance can be recovered, upgraded and maintained safely.',
36 + 'items': [
37 + 'Backup and restore awareness',
38 + 'Upgrade readiness',
39 + 'Security-aware maintenance'
40 + ]
41 + },{
42 + 'title': 'Support business users',
43 + 'icon': 'users',
44 + 'content': 'When XWiki is used for documentation, workflows or internal operations, technical issues quickly become productivity issues.',
45 + 'items': [
46 + 'Authentication problems',
47 + 'Permission issues',
48 + 'Broken pages, macros or exports'
49 + ]
50 + }])
33 33   <section aria-labelledby="why-support-title">
34 34   <div class="container">
35 35   <h2 id="why-support-title">Why XWiki needs ongoing care</h2>
36 -
37 37   <p class="section-intro">
38 38   A production XWiki instance is not just a static documentation website. It may depend on extensions,
39 39   custom applications, authentication integrations, jobs, scripts, permissions, backups and infrastructure
40 40   components that need to keep working together.
41 41   </p>
42 -
43 43   <div class="pathways">
44 - <article class="pathway-card">
45 - <div class="pathway-icon">
46 - <i class="fa fa-heartbeat" aria-hidden="true"></i>
47 - </div>
48 - <h3>Keep the platform healthy</h3>
49 - <p>
50 - Regular maintenance helps identify issues before they become disruptive incidents.
51 - </p>
52 - <ul>
53 - <li>Version and extension checks</li>
54 - <li>Log and error review</li>
55 - <li>Configuration improvements</li>
56 - </ul>
57 - </article>
58 -
59 - <article class="pathway-card">
60 - <div class="pathway-icon">
61 - <i class="fa fa-shield" aria-hidden="true"></i>
62 - </div>
63 - <h3>Reduce operational risk</h3>
64 - <p>
65 - Support is not only about fixing problems. It is also about making sure the instance can be recovered,
66 - upgraded and maintained safely.
67 - </p>
68 - <ul>
69 - <li>Backup and restore awareness</li>
70 - <li>Upgrade readiness</li>
71 - <li>Security-aware maintenance</li>
72 - </ul>
73 - </article>
74 -
75 - <article class="pathway-card">
76 - <div class="pathway-icon">
77 - <i class="fa fa-users" aria-hidden="true"></i>
78 - </div>
79 - <h3>Support business users</h3>
80 - <p>
81 - When XWiki is used for documentation, workflows or internal operations, technical issues quickly become
82 - productivity issues.
83 - </p>
84 - <ul>
85 - <li>Authentication problems</li>
86 - <li>Permission issues</li>
87 - <li>Broken pages, macros or exports</li>
88 - </ul>
89 - </article>
60 + #foreach ($entry in $supportReasonItems)
61 + <article class="pathway-card">
62 + <div class="card-heading">
63 + <div class="pathway-icon">
64 + <i class="fa fa-$entry.icon" aria-hidden="true"></i>
65 + </div>
66 + <h3>$entry.title</h3>
67 + </div>
68 + <p>$entry.content</p>
69 + <ul>
70 + #foreach ($item in $entry.items)
71 + <li>$item</li>
72 + #end
73 + </ul>
74 + </article>
75 + #end
90 90   </div>
91 91   </div>
92 92   </section>
93 -
94 94   ## COMMON SUPPORT NEEDS
80 + #set ($supportNeedItems = [{
81 + 'title': 'Troubleshooting and diagnosis',
82 + 'icon': 'search',
83 + 'content': 'Investigation of errors, failed jobs, broken pages, extension issues, slow requests or unexpected behavior.'
84 + },{
85 + 'title': 'Maintenance planning',
86 + 'icon': 'refresh',
87 + 'content': 'Review of versions, extensions, configuration, upgrade readiness and recommended maintenance actions.'
88 + },{
89 + 'title': 'Performance review',
90 + 'icon': 'tachometer',
91 + 'content': 'Analysis of slow pages, Solr usage, database behavior, jobs, logs and configuration bottlenecks.'
92 + },{
93 + 'title': 'Authentication and access issues',
94 + 'icon': 'lock',
95 + 'content': 'Support for LDAP, Active Directory, SSO, OIDC, MFA, user synchronization and permission-related problems.'
96 + },{
97 + 'title': 'Backup and recovery awareness',
98 + 'icon': 'database',
99 + 'content': 'Review of backup assumptions, restore expectations and operational risks around data and attachments.'
100 + },{
101 + 'title': 'Custom code and extensions',
102 + 'icon': 'puzzle-piece',
103 + 'content': 'Support for custom applications, scripts, macros, UI extensions, dashboards and business-specific features.'
104 + }])
95 95   <section class="services" aria-labelledby="support-needs-title">
96 96   <div class="container">
97 97   <h2 id="support-needs-title">Common support needs</h2>
98 -
99 99   <p class="section-intro">
100 100   Support can cover urgent troubleshooting, recurring maintenance, upgrade preparation,
101 101   platform reviews and improvements that make XWiki easier to operate.
102 102   </p>
103 -
104 104   <div class="services-grid">
105 - <article class="service">
106 - <div class="service-icon" aria-hidden="true">
107 - <i class="fa fa-search"></i>
108 - </div>
109 - <div class="service-body">
110 - <h4>Troubleshooting and diagnosis</h4>
111 - <p>
112 - Investigation of errors, failed jobs, broken pages, extension issues, slow requests or unexpected behavior.
113 - </p>
114 - </div>
115 - </article>
116 -
117 - <article class="service">
118 - <div class="service-icon" aria-hidden="true">
119 - <i class="fa fa-refresh"></i>
120 - </div>
121 - <div class="service-body">
122 - <h4>Maintenance planning</h4>
123 - <p>
124 - Review of versions, extensions, configuration, upgrade readiness and recommended maintenance actions.
125 - </p>
126 - </div>
127 - </article>
128 -
129 - <article class="service">
130 - <div class="service-icon" aria-hidden="true">
131 - <i class="fa fa-tachometer"></i>
132 - </div>
133 - <div class="service-body">
134 - <h4>Performance review</h4>
135 - <p>
136 - Analysis of slow pages, Solr usage, database behavior, jobs, logs and configuration bottlenecks.
137 - </p>
138 - </div>
139 - </article>
140 -
141 - <article class="service">
142 - <div class="service-icon" aria-hidden="true">
143 - <i class="fa fa-lock"></i>
144 - </div>
145 - <div class="service-body">
146 - <h4>Authentication and access issues</h4>
147 - <p>
148 - Support for LDAP, Active Directory, SSO, OIDC, MFA, user synchronization and permission-related problems.
149 - </p>
150 - </div>
151 - </article>
152 -
153 - <article class="service">
154 - <div class="service-icon" aria-hidden="true">
155 - <i class="fa fa-database"></i>
156 - </div>
157 - <div class="service-body">
158 - <h4>Backup and recovery awareness</h4>
159 - <p>
160 - Review of backup assumptions, restore expectations and operational risks around data and attachments.
161 - </p>
162 - </div>
163 - </article>
164 -
165 - <article class="service">
166 - <div class="service-icon" aria-hidden="true">
167 - <i class="fa fa-puzzle-piece"></i>
168 - </div>
169 - <div class="service-body">
170 - <h4>Custom code and extensions</h4>
171 - <p>
172 - Support for custom applications, scripts, macros, UI extensions, dashboards and business-specific features.
173 - </p>
174 - </div>
175 - </article>
113 + #foreach ($entry in $supportNeedItems)
114 + <article class="service">
115 + <div class="service-icon" aria-hidden="true">
116 + <i class="fa fa-$entry.icon"></i>
117 + </div>
118 + <div class="service-body">
119 + <h4>$entry.title</h4>
120 + <p>$entry.content</p>
121 + </div>
122 + </article>
123 + #end
176 176   </div>
177 177   </div>
178 178   </section>
179 -
180 180   ## SUPPORT APPROACH
128 + #set ($supportProcessItems = [{
129 + 'title': 'Understand the issue',
130 + 'content': 'Review symptoms, logs, recent changes, affected users, business impact and the current XWiki environment.'
131 + },{
132 + 'title': 'Identify the likely cause',
133 + 'content': 'Analyze configuration, extensions, custom code, authentication, jobs, performance indicators or infrastructure.'
134 + },{
135 + 'title': 'Apply a controlled fix',
136 + 'content': 'Implement the agreed correction with care for production stability and expected side effects.'
137 + },{
138 + 'title': 'Validate the result',
139 + 'content': 'Confirm that the affected feature works again and that no related functionality was broken.'
140 + },{
141 + 'title': 'Recommend next steps',
142 + 'content': 'Provide maintenance notes, upgrade recommendations, risk areas or follow-up improvements when relevant.'
143 + }])
181 181   <section id="support-process" class="split-section" aria-labelledby="process-title">
182 182   <div class="container">
183 183   <div class="split-grid">
184 184   <div class="split-copy">
185 185   <h2 id="process-title">A practical support approach</h2>
186 -
187 187   <p>
188 188   The objective is to understand the real state of the XWiki instance, not only the visible symptom.
189 189   Many issues involve a combination of version history, extensions, configuration, authentication,
190 190   custom code and infrastructure.
191 191   </p>
192 -
193 193   <p>
194 194   Support work is handled with a maintenance mindset: fix the immediate problem, identify the underlying
195 195   cause where possible and leave the platform easier to operate in the future.
196 196   </p>
197 197   </div>
198 -
199 199   <ol class="process-list">
200 - <li>
201 - <strong>Understand the issue</strong>
202 - Review symptoms, logs, recent changes, affected users, business impact and the current XWiki environment.
203 - </li>
204 - <li>
205 - <strong>Identify the likely cause</strong>
206 - Analyze configuration, extensions, custom code, authentication, jobs, performance indicators or infrastructure.
207 - </li>
208 - <li>
209 - <strong>Apply a controlled fix</strong>
210 - Implement the agreed correction with care for production stability and expected side effects.
211 - </li>
212 - <li>
213 - <strong>Validate the result</strong>
214 - Confirm that the affected feature works again and that no related functionality was broken.
215 - </li>
216 - <li>
217 - <strong>Recommend next steps</strong>
218 - Provide maintenance notes, upgrade recommendations, risk areas or follow-up improvements when relevant.
219 - </li>
160 + #foreach ($entry in $supportProcessItems)
161 + <li>
162 + <strong>$entry.title</strong>
163 + $entry.content
164 + </li>
165 + #end
220 220   </ol>
221 221   </div>
222 222   </div>
223 223   </section>
224 -
225 225   ## TYPES OF SUPPORT
171 + #set ($supportTypeItems = [{
172 + 'title': 'One-time troubleshooting',
173 + 'icon': 'wrench',
174 + 'content': 'Focused support for a specific issue, such as a broken feature, failed upgrade, authentication problem or unexpected error.'
175 + },{
176 + 'title': 'Planned maintenance',
177 + 'icon': 'calendar-check-o',
178 + 'content': 'Periodic reviews, upgrade planning, extension checks and technical recommendations for production stability.'
179 + },{
180 + 'title': 'Security-aware support',
181 + 'icon': 'shield',
182 + 'content': 'Version awareness, upgrade recommendations and review of areas that commonly affect platform security.'
183 + },{
184 + 'title': 'Custom feature maintenance',
185 + 'icon': 'code',
186 + 'content': 'Support for custom XWiki applications, scripts, macros, workflows, PDF exports and integrations.'
187 + }])
226 226   <section aria-labelledby="support-types-title">
227 227   <div class="container">
228 228   <h2 id="support-types-title">Support can be occasional or ongoing</h2>
229 -
230 230   <p class="section-intro">
231 231   Some organizations need help with a specific incident. Others need a long-term technical partner who can
232 232   keep the instance current, stable and ready for future changes.
233 233   </p>
234 -
235 235   <div class="widgets">
236 - <article class="widget">
237 - <div class="icon" aria-hidden="true">
238 - <i class="fa fa-wrench"></i>
239 - <h4>One-time troubleshooting</h4>
240 - </div>
241 - <p>
242 - Focused support for a specific issue, such as a broken feature, failed upgrade, authentication problem
243 - or unexpected error.
244 - </p>
245 - </article>
246 -
247 - <article class="widget">
248 - <div class="icon" aria-hidden="true">
249 - <i class="fa fa-calendar-check-o"></i>
250 - <h4>Planned maintenance</h4>
251 - </div>
252 - <p>
253 - Periodic reviews, upgrade planning, extension checks and technical recommendations for production stability.
254 - </p>
255 - </article>
256 -
257 - <article class="widget">
258 - <div class="icon" aria-hidden="true">
259 - <i class="fa fa-shield"></i>
260 - <h4>Security-aware support</h4>
261 - </div>
262 - <p>
263 - Version awareness, upgrade recommendations and review of areas that commonly affect platform security.
264 - </p>
265 - </article>
266 -
267 - <article class="widget">
268 - <div class="icon" aria-hidden="true">
269 - <i class="fa fa-code"></i>
270 - <h4>Custom feature maintenance</h4>
271 - </div>
272 - <p>
273 - Support for custom XWiki applications, scripts, macros, workflows, PDF exports and integrations.
274 - </p>
275 - </article>
196 + #foreach ($entry in $supportTypeItems)
197 + <article class="widget">
198 + <div class="icon" aria-hidden="true">
199 + <i class="fa fa-$entry.icon"></i>
200 + <h4>$entry.title</h4>
201 + </div>
202 + <p>$entry.content</p>
203 + </article>
204 + #end
276 276   </div>
277 277   </div>
278 278   </section>
279 -
280 280   ## RELATED SERVICES
209 + #set ($relatedSupportServiceItems = [{
210 + 'title': 'XWiki Upgrade Services',
211 + 'url': 'services.xwiki-upgrades',
212 + 'content': 'Safe LTS upgrades for production instances with staging validation, compatibility checks and rollback planning.',
213 + 'linkLabel': 'View upgrade services'
214 + },{
215 + 'title': 'XWiki Development & Integrations',
216 + 'url': 'services.xwiki-development-integrations',
217 + 'content': 'Custom applications, workflows, dashboards, automation and integrations built around your business processes.',
218 + 'linkLabel': 'View development services'
219 + }])
281 281   <section class="resource-strip" aria-labelledby="related-title">
282 282   <div class="container">
283 283   <h2 id="related-title">Related XWiki services</h2>
284 -
285 285   <p class="section-intro">
286 286   Maintenance often connects naturally with upgrades, development and security review.
287 287   </p>
288 -
289 289   <div class="resource-grid">
290 - <article class="resource-card">
291 - <h4>XWiki Upgrade Services</h4>
292 - <p>
293 - Safe LTS upgrades for production instances with staging validation, compatibility checks and rollback planning.
294 - </p>
295 - <a href="$xwiki.getURL('services.xwiki-upgrades')">View upgrade services</a>
296 - </article>
297 -
298 - <article class="resource-card">
299 - <h4>XWiki Development &amp; Integrations</h4>
300 - <p>
301 - Custom applications, workflows, dashboards, automation and integrations built around your business processes.
302 - </p>
303 - <a href="$xwiki.getURL('services.xwiki-development-integrations')">View development services</a>
304 - </article>
227 + #foreach ($entry in $relatedSupportServiceItems)
228 + <article class="resource-card">
229 + <h4>$entry.title</h4>
230 + <p>$entry.content</p>
231 + <a href="$xwiki.getURL($entry.url)">$entry.linkLabel</a>
232 + </article>
233 + #end
305 305   </div>
306 306   </div>
307 307   </section>
308 -
309 309   ## CTA
310 310   <section class="cta-section" aria-labelledby="cta-title">
311 311   <div class="container">
312 312   <div class="cta-panel">
313 313   <h2 id="cta-title">Need reliable XWiki support?</h2>
314 -
315 315   <p>
316 316   Send a short description of your XWiki setup, current version, recent changes and the issue you are facing.
317 317   A few details are enough to start the conversation.
318 318   </p>
319 -
320 320   <a class="btn btn-primary" href="$xwiki.getURL('contact.WebHome')">Request support</a>
321 321   </div>
322 322   </div>
323 323   </section>
324 -
325 325  {{/html}}
326 326  {{/velocity}}
Agnease.Code.SEODetailsClass[0]
metaDescription
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1 +Ongoing XWiki support and maintenance for production instances, including troubleshooting, upgrades, performance, security, recovery and long-term platform care.
metaTitle
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1 +XWiki Support and Maintenance for Stable Production Platforms | Agnease